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Sales: sales@halleyrus.com
Returns (RMA): rma@halleyrus.com
Supports: support@halleyrus.com
*please use the customer service form on the home page to contact us
DELIVERY ISSUES
ORDERS
SHIPPING
What is the status of my RMA (Return Merchandise Authorization)?
When will a replacement be sent?
Once we have received your returned item in our warehouse it normally takes between 7 to 10 business days to process the RMA. If your return is tested and found to be in working order, we will return the item to you. If the return tests as defective we will send a replacement from our warehouse. If we do not have a replacement or a suitable alternative to fulfill the RMA, we will credit you back.
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Will I be sent a tracking number?
Yes. UPS, Fedex, and USPS send Emails with tracking numbers and delivery address information the evening after your package ships, provided the Email address submitted with the order is correct.
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Who do I contact if I need to return an item?
To return an item, please contact our Returns Department to get a RMA at:
Email: rma@halleyrus.com
RMA Return Form - Click Here To Download
Phones are staffed 10am to 6pm Pacific Time, Monday - Friday.
Our Technical Support Group issues RMA (Return Merchandise Authorization) numbers for all product returns. If an item is defective, not working properly, or you simply want to return the item, Technical Support is the proper department to contact. Bear in mind that all returns are subject to our Sales and Return Policies below.
- Sales Policies: All sales are final. Sales Tax of 8.25% will be charged to all California residents, except resellers. All items carry a 30 day warranty unless otherwise noted. Returns of product, other than for exchange or replacement, are subject to a 15% return fee. Shipping fees and/or return shipping costs are Non-Refundable. No returns or exchange after 30 days of receipt will be honored. Returns must be postmarked before the 30 days of receipt to be valid. Should a replacement for a returned item not be available, a credit will be issued or the product will be substituted with one of same-or-better specifications. All returned equipment must be issued a Return Merchandise Authorization (RMA) number prior to return shipment. To be accepted, all returned products must be conspicuously labeled with the assigned RMA number and accompanied with a copy of the sales order or invoice. Customer must pack items being returned complete, with all manuals, cables, accessories, etc., as if they were new and working condition. Regardless of condition, products must be packaged appropriately so as not to incur physical damage during return shipping. Failure to do so may invalidate both the RMA and the warranty. Unauthorized and/or unmarked returns will not be honored. HalleRus will not be responsible for incidental or consequential damages arising from the use of any product(s) that it sells. HalleyRus reserves the right to refuse service to anyone.
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Can I add an item to or remove an item from my order?
Can I change the shipping method for my order?
How can I cancel my order?
You may change or cancel your order if has not been processed for shipment and sent to the warehouse. Once your order has been sent to the warehouse we cannot make any changes.
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When will my package ship?
We strive to ship all orders received before 10:00am Pacific Time the same day. This is our goal and we work diligently to reach this goal on a daily basis. However, this is not a guarantee. If you place an order before 10:00am and it does not ship the day you place your order, you are not eligible for a refund on the shipping charges.
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The package arrived damaged. What Should I do?
Please contact the Customer Service Department and get a RMA to return the defective item for a replacement.
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Who do I contact if I receive the wrong item in an order?
Who do I contact if I am missing a item from a order?
If you are missing an item from an order, you should contact us using the custom form
support@halleyrus.com
Customer Service phones are staffed from 10am to 6pm Pacific Time, Monday - Friday. Phone support is not available on weekends and holidays.
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Can I ship to an address other than my billing address?
Yes, but the alternate shipping address needs to be on file with the bank that issued the credit card. Please have the alternate shipping address on file in the notes or memo section of your credit card account. We take this measure to protect our customers and ourselves from credit card fraud.
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